Privacy Policy

Effective Date: September 13, 2026

Dews and Aire Nig. Ltd. (“Dews & Aire”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and digital communication channels, including our WhatsApp-based AI assistant.

This Privacy Policy explains how we collect, use, store, and protect information provided by users.

1. Information We May Collect

Depending on how you interact with Dews & Aire, we may collect information such as:

Your name
Phone number
Email address
Information you send through WhatsApp or other communication channels
Property-related information you voluntarily provide
Information about services you request
Messages, enquiries, and other communications you send to us
Technical information necessary to operate and secure our website and digital services

We only request information that is reasonably necessary to provide or improve our services.

2. How We Use Your Information

We may use the information you provide to:

Respond to your enquiries and requests
Provide information about our services
Assist with property-related enquiries and services
Communicate with you about requested services
Operate and improve our website and AI assistant
Maintain security and prevent misuse of our services
Comply with applicable legal and regulatory requirements
Maintain business records where necessary

We do not use your personal information for purposes unrelated to the services or interactions for which it was provided unless permitted or required by law.

3. WhatsApp and AI Assistant

If you communicate with Dews & Aire through WhatsApp, your messages may be processed by our systems and AI-powered assistant to help provide responses to your enquiries.

The AI assistant is designed to provide information and assistance. Where a matter requires professional, legal, financial, property, construction, or other specialized judgment, users may be directed to a member of the Dews & Aire team.

Please do not send passwords, payment-card information, or other highly sensitive information through the AI assistant unless specifically required and requested through an appropriate secure process.

4. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

5. Sharing of Information

We may share information with service providers, technology providers, professional advisers, or other parties where reasonably necessary to operate our services, provide a requested service, maintain security, or comply with legal obligations.

We do not sell your personal information.

Where third-party platforms are used to provide communication, hosting, AI, payment, or other services, those platforms may process information according to their own privacy policies and applicable terms.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain appropriate business records, resolve disputes, protect our legitimate interests, or comply with applicable legal requirements.

7. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of personal information where applicable
Ask questions about how your information is being used
Withdraw consent where processing is based on consent

To make a privacy request, please contact us using the details below.

8. Children’s Privacy

Our services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate authorization.

9. Third-Party Services

Our website and digital services may use third-party services, platforms, hosting providers, communication services, analytics tools, or other technology providers.

These third parties may process information in accordance with their own privacy policies and applicable terms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we may update the effective date shown at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact:

Dews and Aire Nig. Ltd.

Email: info@dewsandaire.com

Website: https://dewsandaire.com/

Business Registration: RC: 6919836

Last Updated: September 13, 2026